Support

Thursday, January 21, 2021

Sleep peacefully

knowing that we keep your office chugging along nicely

Case tracking through Salesforce.com to ensure timely case resolution.

No billing until the case is resolved.

Extensive experience in deploying and maintaining Microsoft Windows-based solutions.

SPECIAL

We've been practicing this for a while now. It's been working well for both our customers and us. So this is making it official...

5 MINUTE FREE SUPPORT

All IT support cases that are resolved within 5 minutes will not be charged any labour. We will still record the work done so that you have an audit trace of all IT works done.

LOW VOLUME MONTHLY FREE SUPPORT

IT support charges for each month will be waived if the total labour does not exceed an hour. We will still send you the monthly support summary so that you have an audit trace of all IT works done for the month.

Ad-Hoc Support Request

[Post-paid]

Standard Plan

Enjoy 25% off our published rate by signing up for Standard Plan

[Pre-paid]

Annual Maintenance Plan

Get up to 40% off our published rate when you sign up for the Annual Maintenance Plan

[Pre-paid]

Terms & Conditions

Operation hours are between 9:00AM to 6:00PM from Mondays to Fridays, excluding public holidays.

After operation hours support is chargeable at 2x the prevailing rate.

Remote support include case resolution over the phone, email, Instant Messenger, TeamViewer, Remote Desktop or any means without being physically present on site.

For ad-hoc support request, on-site service is provided at SGD120 per hour, or part of. For remote support, service is provided at SGD30 per 15min block, or part of. There will be no charge if the incident is not resolved satisfactorily.

Prices quoted for ad-hoc support request serves as the prevailing rate.

Minimum sign up for all pre-paid plans is 36 hours.

SPECIAL

Remote Support