knowing that we keep your office chugging along nicely
We've been practicing this for a while now. It's been working well for both our customers and us. So this is making it official...
Operation hours are between 9:00AM to 6:00PM from Mondays to Fridays, excluding public holidays.
After operation hours support is chargeable at 2x the prevailing rate.
Remote support include case resolution over the phone, email, Instant Messenger, TeamViewer, Remote Desktop or any means without being physically present on site.
For ad-hoc support request, on-site service is provided at SGD120 per hour, or part of. For remote support, service is provided at SGD30 per 15min block, or part of. There will be no charge if the incident is not resolved satisfactorily.
Prices quoted for ad-hoc support request serves as the prevailing rate.
Minimum sign up for all pre-paid plans is 36 hours.